Our Products & Services
We provide a range of post installation contractual services to support your equipment throughout its life cycle all the way through to modernisation.
Core Service
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Routine maintenance visits to our schedule including all consumable items
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Reprogramming of any open protocol emergency autodialler to our 24hr number
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Access to our 24/7 manned emergency helpdesk
Elevated
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Routine maintenance visits to our schedule including all consumable items
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Reprogramming of any open protocol emergency autodialler to our 24hr number
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Access to our 24/7 manned emergency helpdesk
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Unlimited labour for callouts included during normal working hours
24 Hour Callout Plan
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Routine maintenance visits to our schedule including all consumable items
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Reprogramming of any open protocol emergency autodialler to our 24hr number
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Access to our 24/7 manned emergency helpdesk
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Unlimited labour for callouts included 24/7
High Rise
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Routine maintenance visits to our schedule including all consumable items
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Reprogramming of any open protocol emergency autodialler to our 24hr number
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Access to our 24/7 manned emergency helpdesk
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Unlimited labour for callouts included during normal working hours
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Comprehensive repair limit of £1000 (parts and labour)
Premium
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Routine maintenance visits to our schedule including all consumable items
-
Reprogramming of any open protocol emergency autodialler to our 24hr number
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Access to our 24/7 manned emergency helpdesk
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Unlimited labour for callouts included 24/7
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Parts and labour for any necessary repairs included during normal working hours
Bespoke
Have specific requirements? Contact us with your specification and we will provide you with a bespoke proposal fully tailored to your scope.
Planned Preventative Maintenance
Regular maintenance helps you get the best out of your equipment for longer. Our service schedules have been developed adopting a combination of industry accepted best practices and manufacturers model specific instructions to cover a range of multi-brand equipment.
Our engineers experience, product knowledge and training enables them to identify pre-emptive actions that may be required to prevent equipment failures and accidents.
Maintenance contracts can be further supported with remote monitoring options (both invasive and non-invasive systems), giving our technical experts a window to your lifts statistical operating data, ride quality analysis and automatic fault detection.
Breakdown Support
We operate a 24 hour manned helpdesk to support our portfolio, despatching engineers to faults and entrapments as quickly as possible whatever time they occur.
With a huge array of manufacturers data on file, electronic diagnostic tools and field trained technical experts in house, we are well equipped to deal with a magnitude of different problems from mechanical and electrical failures through to software discrepancies.
If you have a problematic lift that nobody else seems able to resolve, we can step up to the challenge.
Repairs
We understand how critical lifts and escalators can be to our customers, in some cases their business absolutely depends on them.
Both our scheduled and reactive repair solutions cover absolutely everything from fixing a broken circuit board, to replacing worn out suspension ropes in a city skyscraper. We truly are a one stop shop for all of your needs when things go wrong, reinstating your equipment to full working order reliably and cost effectively.
It is our policy to replace original components only with those either directly sourced from, or made to the same standard as the original manufacturers.
Upgrades and Modernisation
Bullet proof. Reliable. High Performing.
Our expertise at conducting modernisation projects is unparalleled. We develop specifications based upon site requirements, customer expectations and equipment gap analysis of technical standards.
As pioneers of CANopen-Lift protocol components in the UK, we are passionate about the benefits that highly adaptable open source control systems bring customers and engineers alike. Our supplied systems substitute numerous electromechanical components with solid state devices, contain onboard and easy to navigate user interfaces and exceptional safety monitoring facilities. Intelligent modernisations offer the very best in ride quality, reliability, customisability, safety and eco-efficiency.
Cloud based remote monitoring by the technical experts at our offices gives us an added dimension to support our teams throughout the installation phase, and thereafter evaluate running conditions, usage statistics and of course offer the opportunity to immediately intervene in the unlikely event of a fault.
